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Terms & Condition

Cyberstreamnet Residential Internet Services Agreement

THESE TERMS AND CONDITIONS OF SERVICE GOVERNING YOUR USE OF CYBERSTREAMNET   INTERNET SERVICE INCLUDE A BINDING ARBITRATION PROVISION IN THE GENERAL TERMS AND CONDITIONS FOR CYBERSTREAMNET   RESIDENTIAL SERVICES, WHICH INCLUDES A WAIVER OF CLASS ACTIONS AND PROVISIONS FOR OPTING OUT OF ARBITRATION.

Cyberstreamnet Communications Operating, LLC on behalf of itself and its affiliates and subsidiaries authorized to provide the services set forth herein (“Cyberstreamnet  “) will provide its Internet access service (the “Internet Service”) to You (“Subscriber”) in accordance with these terms and conditions, which terms and conditions incorporate and include the Acceptable Use Policy (“AUP”), the General Terms and Conditions for Cyberstreamnet   Residential Services and the Cyberstreamnet   Privacy Policy, as they may be changed from time to time (collectively, the “Terms of Service”), all of which may be found at www.Cyberstreamnet.com/policies/terms-of-service.html, under “Terms of Service/Policies” and “Your Privacy Rights.”

Subscriber’s use of the Internet Service shall be deemed acknowledgment that Subscriber has read and agreed to the Terms of Service. Any user who does not agree to be bound by the Terms of Service should immediately stop their use of the Internet Service and notify Cyberstreamnet’s Customer Service at 000-000-0000 to terminate the Internet Service. Terms that are initially capitalized but not defined, will have the defined meaning given to them in the other documents referenced above. The Terms of Service constitute a legal binding document.

Cyberstreamnet regularly updates and amends these Terms of Service. Subscriber should consult Cyberstreamnet’s website at www.Cyberstreamnet .com/policies/terms-of-service to be sure Subscriber remains in compliance.

  1. Equipment: To use the Internet Service, Subscriber must meet minimum computer, device, in-home network and system requirements as identified by Cyberstreamnet.
  2. Computer Equipment: The personal computer or device that Subscriber uses to access the Internet Service must meet minimum configuration standards. The minimum configuration standards may change, and Cyberstreamnet will make reasonable efforts to support previously acceptable configurations; however, Cyberstreamnet is not obligated to continue to provide such support. Cyberstreamnet may supply equipment such as modems, gateways, routers, or wireless cards, at no charge or for a one time or reoccurring fees, to operate the Internet Service. Subscriber acknowledges that such equipment may require updates and/or changes to the software resident in the equipment, and that Subscriber may be required to perform such updates and/or changes. Notwithstanding, Subscriber hereby authorizes Cyberstreamnet to perform updates and/or changes, on-site or remotely from time to time as Cyberstreamnet deems necessary, in Cyberstreamnet’s sole discretion.b. Cyberstreamnet does not provide technical assistance for third party hardware or software, including but not limited to home networks or gaming systems. Any questions concerning third party hardware or software should be directed to the manufacturer of that product. Cyberstreamnet is not responsible for the operation or support, maintenance or repair of any equipment, software or services that Subscriber elects to use in connection with the Internet Service.c. Subscriber will not connect any equipment, other than equipment authorized by Cyberstreamnet, to any cable modem outlet or port. Subscriber understands that failure to comply with this restriction may cause damage to the Cyberstreamnet network and subject Subscriber to liability for damages and/or criminal prosecution. Subscriber may not alter, modify or tamper with the Equipment or the Internet Service, or permit any other person, not authorized by Cyberstreamnet, to do the same.
  3. Network Interface: When Cyberstreamnet installs the Internet Service, Subscriber will need a network interface card or adapter providing an Ethernet connection. Alternatively, subscriber may connect to a home networking device (commonly referred to as a router or gateway).
  4. Cable Modem/Other Cyberstreamnet Equipment: Subscriber may obtain a cable modem from Cyberstreamnet or may purchase and use a cable modem purchased at retail from a third party, provided that such third party modem has been tested, certified and approved by Cyberstreamnet in accordance with our DOCSIS Modem Policy at www.Cyberstreamnet.com/policies/docsis-modem-policy.html.
  5. Software: At the time of installation of the Internet Service, Cyberstreamnet may provide Subscriber with common Cyberstreamnet or third party software (e.g., a browser and plug-ins) to enable and enhance the Internet Service. Cyberstreamnet does not support third party software. Any and all software provided by Cyberstreamnet   is the property of Cyberstreamnet and/or its suppliers and licensors. Cyberstreamnet hereby grants Subscriber a nonexclusive, nontransferable license to install and use on Subscriber’s computers, devices, and/or system(s) the software for use solely in connection with the Internet Service. Subscriber’s license to use any software provided by Cyberstreamnet   and its suppliers and licensors is contingent upon Subscriber’s compliance with all use and other restrictions contained in the Terms of Service and the AUP. It is a material breach for Subscriber to copy, duplicate, reverse engineer or in any way modify, change, tamper with or interfere with any software provided to Subscriber by Cyberstreamnet . Upon any termination or expiration of the Terms of Service or the disconnection of Subscriber’s Internet Service, this license will terminate and Subscriber agrees to then destroy all copies of the software that were delivered to Subscriber (including by erasing and deleting the software from Subscriber’s computer system). Subscriber hereby represents and warrants to Cyberstreamnet that Subscriber owns the operating system software and associated use/license rights thereto for the computers that are connected to the Cyberstreamnet network.
  6. Security: Subscriber acknowledges and agrees that when using the Internet Service to access the Internet or any other online network or service, there are certain risks that may enable other Internet users to gain access to or use of Subscriber’s equipment. Subscriber is responsible for taking and should take all appropriate security measures when using the Internet Service. Subscriber assumes sole responsibility for Subscriber’s equipment used in conjunction with the Internet Service and for providing and configuring any “firewall” or security measures for use with the Internet Service to prevent damage from viruses, malware, or other similar malicious items and to prevent unauthorized access to the Internet Service, and Subscriber, not Cyberstreamnet , shall be solely responsible in any manner for the effectiveness of these blocking and filtering technologies. Cyberstreamnet  does not warrant that others will be unable to gain access to Subscriber’s computer(s) and/or data even if Subscriber utilizes blocking and filtering technologies, nor does Cyberstreamnet   warrant that the data or files will be free from computer viruses or other harmful components. Cyberstreamnet   has no responsibility and assumes no liability for the protections Subscriber may employ nor for any damages that may arise from accessing the Internet. Subscriber shall not permit or enable any use of Subscriber’s account or account passwords by any person not a member of Subscriber’s household. Subscriber is responsible for any misuse of the Internet Service that occurs through Subscriber’s account whether by a member of Subscriber’s household or unauthorized third party.
  7. Additional Features, Functionality and Tools: Any additional service features, functionality and tools that Cyberstreamnet offers may be further subject to specific terms of use and subject to charges, change, or removal at any time by Cyberstreamnet.
  8. Cookies: Subscriber may access Subscriber’s Cyberstreamnet e-mail account and support website at Cyberstreamnet.com, provided that Subscriber’s browser is configured to accept cookies from
  9. Monitoring the Internet Service and Privacy: Cyberstreamnet takes the protection of our Subscribers’ privacy seriously. Cyberstreamnet   has no obligation to monitor content; however, Subscriber agrees that Cyberstreamnet   has the right to monitor the Internet Service (including but not limited to, content and Subscriber equipment as it may affect the Internet Service from time to time) in accordance with the Terms of Service, the AUP, and Cyberstreamnet  ‘s Privacy Policy.For content residing on Cyberstreamnet  ‘s servers, Cyberstreamnet   reserves the right at all times and without notice to remove, restrict access to, or make unavailable, and to monitor, review, retain and/or disclose any content or other information in Cyberstreamnet  ‘s possession about or related to Subscriber, Subscriber’s use of the Internet Service or otherwise as necessary to satisfy any applicable law, or otherwise to preserve the security of the System or Cyberstreamnet   subscribers’ information.For more information on Cyberstreamnet  ‘s approach to Subscriber’s privacy, please refer to the Cyberstreamnet   Residential Subscriber Privacy Policy.
  10. Rights Infringement: Subscriber will not use, or allow others to use, the Internet Service to send or receive, or otherwise use any information which infringes the patents, trademarks, copyrights, trade secrets or proprietary rights of any other person or entity. This includes, but is not limited to, digitization of music, movies, photographs or other copyrighted materials or software. Subscriber must obtain appropriate authorization from such other person or entity prior to sending, receiving or using such materials. Subscriber represents and warrants that Subscriber is and will be the author and copyright owner and/or an authorized licensee with respect to any hosted content, and Subscriber further represents and warrants that no hosted content violates or will violate the trademark, copyright, domain name or intellectual property rights of any third party. Cyberstreamnet assumes no responsibility, and Subscriber assumes all risks regarding the determination of whether material is in the public domain, or may otherwise be used for such purposes.Cyberstreamnet   is registered Digital Millennium Copyright Act of 1998 (DMCA). Under the DMCA, copyright owners have the right to notify Cyberstreamnet   if they believe that a Cyberstreamnet   customer has infringed the copyright owner’s work(s). If Cyberstreamnet   receives a notice from a copyright owner alleging that Subscriber has committed copyright infringement, Cyberstreamnet   will notify Subscriber of the alleged infringement. Cyberstreamnet   may determine that Subscriber is a repeat copyright infringer if Cyberstreamnet   learns that Subscriber has engaged in online copyright infringement on more than one occasion. Cyberstreamnet   reserves the right to suspend or terminate the accounts of repeat copyright infringers.
  11. Termination: Cyberstreamnet shall have the right to terminate the Internet Service upon any violation of the Terms of Service. Cyberstreamnet   will not be responsible for the return of data stored on Cyberstreamnet’s servers, such as web and e-mail servers if Subscriber’s account is suspended or terminated.
  12. Disclaimer of Warranties and Limitation of Liability.
  13. No Warranty: Subscriber agrees that Subscriber uses the Internet Service and any software and equipment supplied by Cyberstreamnet at Subscriber’s sole risk. The Internet Service and Cyberstreamnet equipment are provided on an “as-is basis”, if applicable, without warranties of any kind including without limitation any warranties of title, non-infringement, fitness for a particular purpose and merchantability. Cyberstreamnet does not warrant uninterrupted use of Internet Service. Cyberstreamnet   does not warrant that the Internet Service will be error-free or free of any viruses, worms, spam, pop-up advertising, spyware, adware, denial of service attacks or other harmful components, even if countermeasures have been deployed. Cyberstreamnet does not warrant that any data or files Subscriber sends or receives via the Internet Service will be transmitted in uncorrupted form, within a reasonable time, or free from unauthorized access by others or that other users will be unable to gain access to Subscriber’s computer. This includes, but is not limited to, incidents of file sharing, print sharing, or use of other means that enable Internet users to gain access to Subscriber’s equipment or to monitor Subscriber’s activity and conduct while using the Internet Service.b. Anti-Spam Software: Subscriber acknowledges and understands that Cyberstreamnet   utilizes anti-spam software and that such security technology is a feature of the Internet Service that may block incoming and outgoing electronic mail. Cyberstreamnet   does not warrant that such feature will block all unwanted mail/spam or that all mail that is blocked constitutes unwanted mail/ spam. Consistent with other statements set forth in this section, Cyberstreamnet   does not warrant that such feature will be error-free.c. Security Software: In addition, in its sole discretion, Cyberstreamnet   may make available to Subscriber security software, such as anti-virus software, firewall software, “pop-up” advertising blocking software, parental control software, and anti-spyware or anti-adware software for Subscriber’s use on Subscriber’s computer system in conjunction with the Internet Service. Any such security software provided by Cyberstreamnet   to Subscriber is intended to provide only a minimal level of protection to Subscriber’s computer system(s). Subscriber understands and agrees that Cyberstreamnet   and its third party suppliers of any such security software do not guarantee its accuracy, efficacy or performance. Subscriber understands and agrees that Cyberstreamnet   and its third party suppliers are not responsible for any damage to Subscriber’s computer system(s) or the information stored on it that may result from the security software or its non-performance.

    d. Third Party Sites: When Subscriber uses the Internet Service and/or accesses Cyberstreamnet   web sites, Subscriber may encounter links allowing Subscriber to visit web sites operated or owned by third parties (“Third Party Site(s)”). Cyberstreamnet   provides these links as a convenience and they are not under the control or ownership of Cyberstreamnet  . The presence of a link to any Third Party Site is not an endorsement by Cyberstreamnet   of the Third Party Site, an acknowledgment of any affiliation with its operators or owners, or a warranty of any type regarding any information or offer on the Third Party Site. Subscriber’s use of any third party site is governed by the various legal agreements and policies posted at that web site.

    e. Bandwidth.

  14. Subscriber understands and agrees that Cyberstreamnet does not guarantee that any particular amount of bandwidth on the Cyberstreamnet   network or that any speed or throughput of Subscriber’s connection to the Cyberstreamnet   network will be available to Subscriber. Subscriber understands and agrees that the speed of the Internet Service provided at Subscriber’s site will vary depending upon a number of factors, including Subscriber’s computer system(s) and associated equipment (e.g., Subscriber-sourced WiFi routers/access points, etc.), Internet traffic, and other factors such as system capacity limitations, governmental actions, events beyond Cyberstreamnet  ‘s control, and system failures, modifications, upgrades and repairs. Subscriber understands that Subscriber’s wireless connections and use of wireless routers may be subject to greater fluctuations in speed and latency and may be adversely affected by interference, congestion, distance, and other outside factors.
  15. Subscriber understands that Cyberstreamnet may use various tools and techniques in order to efficiently manage its networks and to ensure compliance with Cyberstreamnet  ‘s AUP. Subscriber should reference Cyberstreamnet  ‘s AUP for additional details.
  16. Subscriber further understands and agrees that, to allocate bandwidth across all of its users, Cyberstreamnet may employ reasonable network management techniques as identified in Cyberstreamnet  ‘s AUP and Cyberstreamnet  ‘s Network Management Disclosure Statement.
  17. Subscriber’s sole and exclusive remedies under the Terms of Service are as set forth in these Terms of Service. Because some States do not allow the exclusion or limitation of implied warranties, some of the above exclusions may not apply to Subscriber.
  18. Limitation of Liability/Exclusive Remedy: Cyberstreamnet ‘s entire liability and Subscriber’s exclusive remedy with respect to the use of the Internet Service or its software and equipment, or any breach by Cyberstreamnet  of any obligation Cyberstreamnet   may have under these Terms of Service, shall be Subscriber’s ability to terminate the Internet Service or to obtain the replacement or repair of any defective software or equipment provided by Cyberstreamnet   to Subscriber. In addition, Cyberstreamnet   shall not be liable for damages for failure to furnish, or the degradation or interruption of, any services, for any lost data or content, identify theft, for any TV, monitor or screen burn-in, monitor or screen wear, stuck pixels, phosphor burn, files or software damage, regardless of cause. Cyberstreamnet   shall not be liable for damage to property or for injury to any person arising from the installation, maintenance or removal of equipment, software, wiring or the provision of the Internet Service.
  19. Mailbox Deactivation: Subscriber agrees that Cyberstreamnet owns any and all mailboxes associated with the Internet Service and may reclaim such mailboxes at any time for any reason, after which any associated mailbox content (e.g., emails, attachments, etc.) will be destroyed. Cyberstreamnet   may also limit the number of new email addresses available per account. Cyberstreamnet   may also limit the number of emails that can be sent within a specific time period, and if Subscriber does not access a Cyberstreamnet   mailbox for an extended period of time as determined by Cyberstreamnet   from time to time, Cyberstreamnet   may lock the mailbox and prohibit the mailbox from receiving new email messages and/or reclaim the mailbox, including any sub-accounts associated with the mailbox. Subscriber understands that upon disconnecting from Cyberstreamnet  ‘s Internet service, Cyberstreamnet   will suspend the account and delete the contents of the mailbox, if any, at that time.
  20. Mail Storage: In no event will Cyberstreamnet be responsible for maintaining, and Cyberstreamnet   will not guarantee storage of, such electronic mail for any period of time. Cyberstreamnet   also reserves the right to enforce email storage limits.
  21. Network Security and Management: Subscriber agrees that Cyberstreamnet may block traffic to and from any source, including, without limitation, the deletion of any electronic mail, as it deems necessary to secure its network and/or eliminate spam. Cyberstreamnet   may take other actions, in its sole discretion, to manage or protect its network or to benefit the greatest number of its subscribers as identified in Cyberstreamnet  ‘s AUP. Cyberstreamnet   may take these actions, with or without notice, in situations where Cyberstreamnet   believes, in its sole discretion that Subscriber may harm the Cyberstreamnet   network or disrupt the performance of the Internet Service for other users or where Subscriber is transmitting or is otherwise connected with what Cyberstreamnet   considers in its sole discretion to be spam or other malicious code or software. Subscriber agrees that Cyberstreamnet   is entitled to damages if Subscriber is transmitting or is otherwise connected with spam or other malicious code or software. Subscriber agrees Cyberstreamnet   is entitled to actual damages, however, if actual damages cannot be reasonably calculated, Subscriber agrees to pay Cyberstreamnet   liquidated damages of five dollars (U.S. $5.00) for each piece of spam or other malicious code or software transmitted from or otherwise connected with Subscriber’s account.
  22. Additional Terms for WiFi Services Cyberstreamnet ‘s WiFi service provides wireless Internet access within Subscriber’s residence through a Cyberstreamnet -provided wireless router (“Home Network”). Cyberstreamnet   WiFi accessed beyond the Home Network may be subject to additional terms and conditions. Subscriber acknowledges and agrees that certain wireless routers provided by Cyberstreamnet   may be preconfigured to distribute a separate wireless signal that is independent from your Home Network. Subscriber may at any time disable the Cyberstreamnet  -provided wireless router from transmitting the separate wireless signal. Subscriber acknowledges that the wireless router provided by Cyberstreamnet   used to support the Home Network is Cyberstreamnet   Equipment.
  23. General Subscriber Responsibilities and Warranties: When Subscriber completes registration for the Internet Service, Subscriber must establish an identity by selecting a user name and password to be used by Subscriber to access the Internet Service. Subscriber is responsible for maintaining the confidentiality of their user name and password. Subscriber agrees that Subscriber is responsible for anyone using Subscriber’s computer system, password or name or user name in connection with the Internet Service and for ensuring that anyone who does use the Internet Service through Subscriber’s computer or access to the Internet Service, does so in accordance with the Terms of Service and the AUP. Subscriber agrees to take all reasonable measures necessary to ensure that the Internet Service is not used by another without Subscriber’s consent.
  24. Subscriber shall be responsible for procuring and installing patches, any and all anti-virus and firewall software/ hardware and operating system patches, up-dates, or supplements that may be necessary for (i) the protection and maximum functionality of Subscriber’s computer and related equipment and (ii) the protection of Cyberstreamnet ‘s network and other subscribers. For purposes of clarification, Cyberstreamnet  hereby disclaims any and all responsibility and liability for any damages that may arise from Subscriber’s failure to procure or install the aforementioned security software and /or hardware.
  25. Amendment: Cyberstreamnet may, in its sole discretion, change, modify, add or remove portions of the Terms of Service at any time. Cyberstreamnet   may notify Subscriber of any such changes by posting notice of such changes on Cyberstreamnet  ‘s website at http://www.Cyberstreamnet.com, under “Terms of Service/Policies”, or sending notice via electronic mail or U.S. postal mail. The Subscriber’s continued use of the Internet Service following notice of such change, modification or amendment shall be deemed to be the Subscriber’s acceptance of any such modification. If Subscriber does not agree to any modification of the Terms of Service, Subscriber must immediately cease using the Internet Service and notify Cyberstreamnet   that Subscriber is terminating the Internet Service. In addition, the Terms of Service are subject to change in compliance with applicable law.
  26. Entire Agreement: The Terms of Service shall be posted at www.Cyberstreamnet.com, under “Terms of Service/Policies,” and are the only terms and conditions that govern the Internet Service. No undertaking, representation or warranty made by any agent or representative of Cyberstreamnet in connection with the sale, installation, maintenance or removal of the Internet Service shall modify or amend the Terms of Service.

Cyberstreamnet: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Cyberstreamnet Terms and Conditions, and Cyberstreamnet Acceptable Use Policy.

Cyberstreamnet Internet: Cyberstreamnet cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

Cyberstreamnet Gig Speed Fiber: Cyberstreamnet Gig Speed Fiber has up to 1,000 Mbps upload speed, which is 5X faster than the best advertised cable internet speed, which has 200 Mbps upload speed.

99.9% Network Reliability: Cyberstreamnet Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Cyberstreamnet Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

Equipment: Monthly equipment fees may apply. Cyberstreamnet -provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

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